FAQ & Terms
Terms and Conditions & FAQ Carina Claassens- CC ART’S Shop Online
1. Right to exchange and refund
You can return all items you purchased in the Carina Claassens- CC ART’S Shop online, without any reason within 14 working days after receipt of the goods. Please note the provisions concerning the Right of Return under section 6 of this document. Keep in mind that, in case of an exchange or refund, the items only may be used to fit for size and must be returned with original labels and tags attached. If damage occurs because the items were used, in violation of conditions above, we reserve the right to hold in a reasonable fee or refuse the return altogether.
2. Delivery / Shipping costs
We deliver goods by various parcel services, as long as the stock lasts. Delivery time depends on country and required papers for this country. Shipping costs also vary by country, but are always agreed in advance and stated on the website and the invoice. Local rates: 5Euro per shipment. International, no more than 24Euros.
Please note that some items will have to be made. Each piece is made, decorated and glaze by Carina. You will receive an email if the item is not in stock has to be created. From the point of creating to you receiving the product can take up 4weeks.
3. Prices and payment options
The prices at the time of ordering of an article will be applied. Carina Claassens- CC ART’S reserves the right to exclude certain forms of payment at any time.
4. Refuse orders
Carina Claassens- CC ART’S reserves the right not to accept an online order. This choice lies entirely with ART and it does not have to motivate its choice. If Carina Claassens- CC ART’S does not accept an online order, you will be notified of this as soon as possible.
5. Protection of personal data & creditor data
The data needed to process your order is stored as part of the handling of the order, and may be passed on to companies affiliated with us, or companies that carry out a part of our services. Of course, all your personal information will be handled strictly confidential and the legal rules on data protection and privacy are strictly observed by us. Carina Claassens- CC ART’S will not sell your personal information to third parties. In cases where personal data will be provided by us to third parties, these third parties are not entitled to this information for any other purpose than to perform their duties. The third parties with whom Carina Claassens- CC ART’S works are subject to Carina Claassens- CC ART’S conditions, which will guarantee your privacy.
6. Legal information about the right of return Right of return
You can return receive items to us without giving any reason within 14 working days. This period of 14 working days starts when the items have been delivered to you. You meet this term by shipping the items back to us within this period. The costs and risks of returning products are for the buyer. The goods must be packaged securely and must include a completely filled in return form (enclosed with order or to download from the website), and be returned to:
Consequences of return
When the article is damaged or otherwise devalued Carina Claassens- CC ART’S can demand a compensation claim or refuse the return. This does not apply if the value of an article is lessened due to the fitting and checking of an article as would have been possible in a shop.
7. Warranty & Law
Unless otherwise agreed, the Dutch statutory warranties are applied. The website and these terms are governed by Dutch law.
8. Operator of the online shop
Chamber of Commerce no.: 34334259
Here's how to contact us:
by e-mail: @firstname.lastname@example.org
One of kind ceramic pieces. All handmade and signed with CC's potter's mark. No mass production, but each piece lovingly made by hand.